01Who this policy covers
Kyberworld is operated by Hoolefu. This policy explains how information is handled in the app and website, including social profiles, messages, paid text and voice conversations, party rooms, games, purchases and support. For support, privacy or child safety concerns, contact solon.loong@gmail.com or use the Help & support form without signing in.
02Information we process
Account information includes your registered phone number and country code, account ID, password hash, nickname, avatar, country, gender, biography and language preferences. Optional profile photos and voice introductions are processed when you add them. We also process messages and their attachments, social relationships, room participation, game actions and results, transaction references, virtual balances, gift recipients and support requests.
03Technical information and permissions
We process IP addresses, device and app information, session identifiers, connection status, service timings and diagnostic events to authenticate accounts, operate real-time features and investigate errors or abuse. Microphone access is used for voice messages, introductions and live audio. Selected photos, files and music are accessed for the feature you choose. Notification permission enables alerts. You can revoke permissions in device settings; related features may then be unavailable.
04Why information is used
Information is used to provide your account, deliver messages and media, connect conversations and rooms, run and settle games, fulfil purchases and gifts, show your chosen profile, personalize language and matching preferences, prevent fraud, moderate reports and respond to support or privacy requests. Public profiles, room messages and public game or gift activity may be visible to other users according to the feature. Do not share information you do not want those participants to see.
05Message translation and AI
When translation is enabled, message text and the necessary source and target language information are sent to the configured translation provider, including DeepSeek or Alibaba Cloud Qwen. A translation can be cached for reuse with the same text and language to avoid repeat processing. The original message remains available. Translations can be inaccurate; do not rely on them for critical decisions. You can turn automatic translation off or change its language in Settings. Disabling it does not erase messages or previously stored translations; deletion requests are handled through the privacy process.
06Service providers and sharing
ZEGO supplies messaging and real-time audio capabilities; relevant message content, audio streams, user/room identifiers and connection metadata pass through that service. Google/Firebase may process notification tokens and delivery information. Google Play, Apple, Stripe or Adyen process payments depending on your platform and payment channel; Kyberworld receives order and verification data rather than your full payment-card details. Hosting and storage providers, including Alibaba Cloud and Cloudflare where configured, store or deliver service data and media. Translation providers process text as described above. We may disclose necessary records when required by law or to investigate fraud or safety incidents.
07Storage, retention and security
Our current infrastructure includes systems in China and Singapore. Using the service can therefore involve transferring data outside your country. HTTPS protects data in transit; access controls restrict administrative access. We retain account and service data for as long as needed to provide the service and address disputes, security or legal obligations. Deletion requests are reviewed after ownership verification. Records needed for financial, fraud-prevention or legal purposes may be retained with restricted access; any applicable exceptions are explained during processing. No system can guarantee absolute security.
08Your choices and deletion
You can edit your profile, control translation and app permissions, and request access, correction or deletion through Help & support. The Delete account page provides a request form that works without installing or signing into the app. Keep the private tracking code to follow the response. The team may need to verify account ownership before acting. Uninstalling the app does not delete the account. Other users may retain copies of content you sent them.
09Website storage and children
The website does not use analytics cookies or retain the content you type in the support form on your device. Tracking codes are shown to you and must be saved by you. Request forms send your contact details, account identifier and message to our support system. The service is intended for adults aged 18 or over. If you believe a child has provided information, submit a safety or privacy request. We will investigate and take appropriate action. Material policy changes will be reflected on this page with an updated effective date.